Do you have an outstanding service programme or safety recall?

If you have received a letter advising you your vehicle is subject to a service programme or safety recall, you can check the detail here or advise us that you have sold the vehicle. All you need is your recall letter that contains your Vehicle Identification Number (VIN) and the unique Letter Reference. Please enter this information below to help us to continue to care for your Ford.

Data Protection & GDPR Responsibilities


Ford Motor Company Limited (“Ford”) will accept information regarding drivers of the affected vehicles with the understanding that the provider of the information (the fleet customer or “Data Controller”) has upheld their Data Protection and General Data Protection Regulation responsibilities, advising the end users in accordance of the regulations, in the most appropriate manner, allowing their data to be passed onto Ford for the purposes specified below.

Ford and its agent confirm that in accordance with the Data Protection Act 1998, the General Data Protection Regulation, and the rights detailed in the forthcoming UK Data Protection Bill, the personal information provided will be kept safe and secure and will be used solely for the purpose of any recall action relating to the affected vehicles. This may include up to 3 follow-ups to ensure that the vehicle user has been notified to take the required action. It will not be shared with any other party, nor will it be used for any type of marketing activity.


If you wish to view, update or rectify the data you have voluntarily given us, please contact Europeanrecallteam@bhnetwork.com.